Policies

Service and the associated fees are based on the price limit set out in the NDIS Price guide. 

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Hourly rates are applicable to the progress reports for the relevant support item in the NDIS Plan. In some circumstances, we may be able to charge a fee for services and support provided to you including transport or travel costs. 

 

We may also charge a fee for non face-to-face supports.  These are supports which are not delivered directly to you but are essential to the delivery, coordination, enjoyment or experience of your overall program.  

 

Additional expenses (i.e. things that are not included as part of your NDIS supports) are your responsibility or your representative and are not included in the cost of the supports. Examples include entrance fees, event tickets, meals, etc. 

 

Cancellation Policy:

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Support Coordination

We require 48 hours notice via email, telephone or SMS for any in person meeting cancellation. If a meeting is cancelled with less than 48 hours notice of if you are not present on the meeting day (no show), a cancellation fee will be claimed from your NDIS Plan. You will be charged 30 minutes of the hourly rate in case of cancellation with less than 48 hours notice.

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All Other Services
Please be advised that, we ask you to give us at least 7 days notice via email, telephone or SMS for service cancellation. If a service is cancelled after trading hours in the day prior to the service delivery day, or if you are not present on the service day, a fee will be claimed from your NDIS plan. You will be charged 100% in case of cancellation of a scheduled service in less than 7 days.